Shipping
- Orders are dispatched within 3 business days of receiving them
- Delivered by Australia Post with tracking via their app or website
Returns & Exchanges for Badge Reel ID Holders: Must be unused and in original packaging for change of mind returns. Used badge reel ID holders can only be returned if there is a manufacturing fault, such as issues with the retractable reel, clip or case within 30 days of delivery. We'll replace or refund once the fault is verified. Please provide photos and a brief description when reporting an issue. Normal wear and tear, minor surface marks or slight variations are not considered faults. If your badge reel ID holder arrives faulty or defective, contact us immediately with photos at info@scrubbleau.com.
Costs
- Return postage is the customer’s responsibility (except for faulty or incorrect items)
- Scrubble is not liable for lost returns, so keep tracking details
Refunds
- Available on full priced or discount code applied items
- Processed to the original payment method within 5-7 business days
For more please see Returns & Exchanges Policy