Returns and Exchanges
Returns and Exchanges Policy
Can I exchange my items?
PLEASE NOTE: The customer covers postage back to Scrubble
Yes, you can return or exchange items (excluding sale items) for an exchange, refund or store credit within 30 days from the delivery date, provided they are unworn, unwashed, and in their original packaging with the product size labels and tags intact. Please inspect your items before returning them, as we cannot accept items that are damaged or soiled.
Discount Codes: Discount codes used on the returned order are non-refundable and cannot be applied to exchanges.
Full Priced Items: Eligible for exchange, store credit, or refund.
Sale Items: Cannot be returned or exchanged.
Are returns / exchanges free?
Return shipping for change of mind or incorrect fit is the customer’s responsibility and non-refundable. Please keep your tracking details, as Scrubble is not liable for returns lost in transit. If there’s an issue with your order, contact us with photographic evidence, and we will investigate.
How do I get a refund?
Refunds are available for full-priced items or items purchased with a discount code applied at checkout. Refunds will be processed to the original payment method, please allow up to 5-7 business days for it to process.
What if I receive an incorrect or faulty item?
If you receive an incorrect or faulty item, contact us immediately with photos of the issue. Do not return the item before contacting us, as we won’t reimburse return fees if you haven't informed us first.
What if I return a dirty or damaged item?
Items that are dirty or damaged upon return will not be accepted.
What if I return items from another brand?
If we receive items from another brand or incorrect shipments, we’ll contact you to arrange a shipping label. If you have a return label from another retailer, email it to us, and we can forward it. Once with your chosen carrier, Scrubble is not responsible for lost parcels.
Consumer Rights
Under Australian Consumer Law, you are entitled to a refund or replacement for faulty products or those that do not meet consumer guarantees. Please contact us within 30 days of receipt if you need a return, refund, or replacement.
Processing Time
Once we receive your return, we will process it and notify you by email. This process usually takes 5-7 business days.
